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Live Webinars/Programs

Optimizing Drivers of Family & Resident Satisfaction

What You Will Learn

  • At the completion of this education session, the participants will gain ideas on various best practices for evaluating resident and family satisfaction
  • In this session, the participants will be provided an overview and access to courtesy templates that could be utilized if needed to capture this important data on a regular basis
  • After attending this session participants will be able to define the difference between delivering the basics and knocking it out of the park with “wow’s to meet your resident and family’s desires.

Share this program:

What You Will Learn

  • At the completion of this education session, the participants will gain ideas on various best practices for evaluating resident and family satisfaction
  • In this session, the participants will be provided an overview and access to courtesy templates that could be utilized if needed to capture this important data on a regular basis
  • After attending this session participants will be able to define the difference between delivering the basics and knocking it out of the park with “wow’s to meet your resident and family’s desires.
Tuesday, July 27, 2021

12PM EASTERN

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Reminder: Adding to your calendar does not register you for the webinar.
Price

$25 for Participant

60 minutes
Bundles
Program is also part of this bundle:

Life Enrichment/Activity Lunch & Learn Series (8 CEs)

Publisher

Ohio Health Care Association

Subjects

Assisted Living, Skilled Nursing

Questions

Already Registered? Refer to confirmation e-mail for connection instructions.

Something else? Please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.

Summary

Don’t miss out on this education session that will bring together the top areas that help your team to focus on both what is important to the residents and their families. Learn about the importance of gaining input on a regular basis to be able to have immediate opportunities for recovery and resolve and most importantly how to delight those you serve on a regular basis.

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Presenters

Rachelle Blough

Rachelle Blough has worked in senior living for 25 years and is Certified Therapeutic Recreational Therapist. She has worked... Read More

Charles De Vilmorin
CEO and Co-founder - Linked Senior, Inc

Charles de Vilmorin is the CEO and Co-founder of Linked Senior, Inc, a resident engagement platform for senior living based... Read More

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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

Click on jurisdiction for specific details:

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How to Attend

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.

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SeminarWeb and Ohio Health Care Association programs are non-refundable.

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