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Ensuring that your Customer Relationships Outlast Coronavirus

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Thursday, November 12, 2020


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$35 for Member
$90 for Non-member

60 minutes

Ohio Health Care Association


Assisted Living, Home Care, Hospice, ID/DD, Skilled Nursing


Already Registered? Refer to confirmation e-mail for connection instructions.

Something else? Please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.


The Covid-19 Crisis has posed unprecedented challenges for our society, and acutely for the Long Term Care Industry. The changes that have occurred since the onset of Coronavirus are only the beginning of a profound shift in the way we interact and communicate with our customers. Skilled Nursing Facilities’ communication strategies and tactics must continue to evolve during the present Covid environment, as well as the transition to the new Post-Covid “normal”. This webinar will address the recent and continuing changes in customer experience and marketing communications, and address tools and strategies which will be necessary to adapt and succeed in the evolving Customer Engagement environment.

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Eric Kennerk, MBA
Business Development Manager - Premier Therapy

Eric has over 25 years of experience in Business Development and Sales, including 17 years in Long Term Care / Healthcare. He... Read More

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  • 2 pm - program begins
  • 3 pm - question & answer
  • 3:30 pm - program adjourns

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If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

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How to Attend

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.

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