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CNA Series | Creating a Culture of Customer Service

What You Will Learn

  • Understand the core keys to excellent customer service through success stories
  • Discuss the importance of trust and safety in creating a culture of service
  • Learn strategies to deploy that can elevate your customer service and transform behavior

Share this program:

What You Will Learn

  • Understand the core keys to excellent customer service through success stories
  • Discuss the importance of trust and safety in creating a culture of service
  • Learn strategies to deploy that can elevate your customer service and transform behavior
Wednesday, October 6, 2021

12PM EASTERN

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Price

$25 for OHCA Member
$50 for Non-member

60 minutes
Publisher

Health Care Association of Michigan

Questions

Already Registered? Refer to confirmation e-mail for connection instructions.

Something else? Please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.

Summary

A favorite quote states “The customer may not always be right, but they are always the customer” – a stark difference to the more popular saying “the customer is always right”. The goal of excellent customer service is multi-faceted: ensure that your customer has the best possible experience, create loyalty and trust, and generate repeat business / referrals. Even when the customer is wrong, the goal of great service is to allow them to be wrong with dignity, and to elevate the business in the eyes of the customer. In this session, we’ll take key lessons from known “service savants”, discuss tangible strategies for creating a culture of service, and share ideas for transforming behavior to differentiate yourself.

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Presenters

Meagan English

Since 2014 Meagan English has worked with aspiring and established leaders on behalf of transformational organizations.... Read More

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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

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How to Attend

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.

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