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Rebuilding Consumer Confidence – Strategies for Improving Consumer Relations

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Tuesday, March 16, 2021

10:30 AM EASTERN

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Price

$35 for Member
$90 for Non-member

90 minutes
Publisher

Ohio Health Care Association

Questions

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Summary

The general public has never had a positive view of long-term care. The COVID-19 Pandemic has intensified the negative public perceptions and stimulated an increase in the demand for alternatives to long-term placement. Winning consumer confidence requires more than a focus on amenities. Building trust requires a confident, consistent, coordinated team approach to customer care and service.

This program is part of the series "Prepping for Life After the COVID-19 Pandemic". Registration is available for this individual session or the series.

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Presenters

Barbara Speedling
Quality of Life Specialist - Creating Meaningful, Satisfying Lives One Person at a Time

An inspirational and motivational speaker, Barbara is an author, educator and management consultant at the forefront of... Read More

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Agenda

10:30 am - 11:30 am program
11:30 am - 12:00 pm question/answers

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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

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How to Attend

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.

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