Share this program:

On-demand Webinars/Programs

Transitioning from Provider to Customer is a rude awakening

Share this program:

Date Published

August 27, 2020


Ohio Health Care Association


For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.


When looking for a place for my mom, I thought that I knew exactly what to look for, how to research the best nursing facilities and memory care, and the right questions to ask. I wholeheartedly believed that my career in clinically operating and owning facilities gave me an exceptional advantage in making choices and providing consistent quality for my mom. My journey transitioning from directing care to delivering care provided a profound awakening within me that I could not have imagined. The voice of the family is enormous in providing patient-centric care. Families are more of a forgiving group then expected, but the question is, should they be? Learn what it’s like to own nursing facilities and then to be a family member with high expectations of care and services. Is it possible to meet all the objectives? The answer is yes, but it takes time, consistency, and a lot of eye-opening.

Expand summary
back to top


Pamela Reese, RN

Pam Reese dedicated 25 years of her career to directing and develping clinical operations with in the post - acute care... Read More

back to top

Program Titles and Supporting Materials

This program contains the following components:

Video Presentation
Slide Deck Copy
back to top


If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

Click on jurisdiction for specific details:

back to top

How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

back to top


Refund Policy
SeminarWeb and Ohio Health Care Association programs are non-refundable.

Privacy Statement
We respect and are committed to protecting your privacy. Read Statement.