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Transitioning from Provider to Customer is a rude awakening

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Price

$35 for Member
$90 for Non-member

60 minutes
Date Published

August 27, 2020

Publisher

Ohio Health Care Association

Questions

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Summary

When looking for a place for my mom, I thought that I knew exactly what to look for, how to research the best nursing facilities and memory care, and the right questions to ask. I wholeheartedly believed that my career in clinically operating and owning facilities gave me an exceptional advantage in making choices and providing consistent quality for my mom. My journey transitioning from directing care to delivering care provided a profound awakening within me that I could not have imagined. The voice of the family is enormous in providing patient-centric care. Families are more of a forgiving group then expected, but the question is, should they be? Learn what it’s like to own nursing facilities and then to be a family member with high expectations of care and services. Is it possible to meet all the objectives? The answer is yes, but it takes time, consistency, and a lot of eye-opening.

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Presenters

Pamela Reese, RN

Pam Reese dedicated 25 years of her career to directing and develping clinical operations with in the post - acute care... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Video Presentation
Slide Deck Copy
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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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