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Productivity and RN Turnover: Tipping the Balance of Cost and Engagement

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Date Published

October 7, 2020


Ohio Health Care Association


Home Care, Hospice


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How much is too much when it comes to productivity expectations, and more importantly, why? Within today's workforce constriction, home health and hospice clinicians face high pressure to meet productivity expectations. Absent specific training and focused supports, productivity pressure can increase RN turnover and costs, suppressing revenue, negatively impacting quality and making staffing issues worse. A year's worth of data will illustrate the tipping point seen between visits per day and voluntary turnover. We will dig deep into the underpinnings of clinician productivity, sharing best practice capacity management techniques aimed to serve the needs of our patients, our clinicians and top notch financial performance.


  • Attendees will be able to identify the correlation between rising levels of visit productivity with RN turnover rates in hospice and home health. Attendees can apply this insight to their agency, better understanding their cultural capacity management.
  • Attendees will be able to identify common pitfalls seen in home health and hospice capacity management, seen often within areas of workforce constriction.
  • Attendees will be able to identify and discuss specific operational processes, education and leadership actions which support desired, engaged visit productivity in home health and hospice.

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Cindy Campbell, MHA Healthcare Informatics, BS
Director Operational Consulting - WellSky Advisory and Outsourced Services

Cindy Campbell, MHA Healthcare Informatics, BSN, RN, COQS, CHHCM Cindy Campbell directs Operational Consulting for WellSky... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Video Presentation
Slide Deck Copy
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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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