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On-demand Webinars/Programs

Ensuring that your Customer Relationships Outlast Coronavirus

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Date Published

November 12, 2020


Ohio Health Care Association


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The Covid-19 Crisis has posed unprecedented challenges for our society, and acutely for the Long Term Care Industry. The changes that have occurred since the onset of Coronavirus are only the beginning of a profound shift in the way we interact and communicate with our customers. Skilled Nursing Facilities’ communication strategies and tactics must continue to evolve during the present Covid environment, as well as the transition to the new Post-Covid “normal”. This webinar will address the recent and continuing changes in customer experience and marketing communications, and address tools and strategies which will be necessary to adapt and succeed in the evolving Customer Engagement environment.

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Eric Kennerk, MBA
Business Development Manager - Premier Therapy

Eric has over 25 years of experience in Business Development and Sales, including 17 years in Long Term Care / Healthcare. He... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Video Presentation
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If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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