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Rebuilding Consumer Confidence – Strategies for Improving Consumer Relations

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Price

$35 for Member
$90 for Non-member

60 minutes
Date Published

March 16, 2021

Publisher

Ohio Health Care Association

Questions

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Summary

The general public has never had a positive view of long-term care. The COVID-19 Pandemic has intensified the negative public perceptions and stimulated an increase in the demand for alternatives to long-term placement. Winning consumer confidence requires more than a focus on amenities. Building trust requires a confident, consistent, coordinated team approach to customer care and service.

This program is part of the series "Prepping for Life After the COVID-19 Pandemic". Registration is available for this individual session or the series.

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Presenters

Barbara Speedling
Quality of Life Specialist - Creating Meaningful, Satisfying Lives One Person at a Time

An inspirational and motivational speaker, Barbara is an author, educator and management consultant at the forefront of... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Slide deck copy
Video Presentation
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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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