Share this program:

On-demand Webinars/Programs

Communication Strategies, Tactics and Skills to Improve Business Outcomes

What You Will Learn

  • Participants will understand the relationship of long-term and short-term strategies, and tactics
  • Participants will understand how and why effective communication strategies are oriented towards long-term objectives
  • Participants will understand the importance of gaining feedback during the conversation, and learn communication devices that can assist in gaining feedback, including active listening, effective questions, and trial closes
  • Participants will learn effective methods for objection handling, securing commitment, and other crucial business communication skills

Share this program:

What You Will Learn

  • Participants will understand the relationship of long-term and short-term strategies, and tactics
  • Participants will understand how and why effective communication strategies are oriented towards long-term objectives
  • Participants will understand the importance of gaining feedback during the conversation, and learn communication devices that can assist in gaining feedback, including active listening, effective questions, and trial closes
  • Participants will learn effective methods for objection handling, securing commitment, and other crucial business communication skills

Register now for immediate access to this program.

Register Now

Already Registered?

Login
Price

$35 for Member
$90 for Non-member

75 minutes
Date Published

March 18, 2021

Publisher

Ohio Health Care Association

Questions

For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.

Summary

The development and enhancement of interpersonal Communication skills can dramatically improve business outcomes across disciplines. Well-formed strategic objectives can inform tactics that support a cohesive approach to customer engagement, which supports the organizational mission. This session will discuss short and long-term goal setting which aligns with ethical and effective communication strategies. Specific communication techniques will be addressed which can foster more effective conversations among internal, as well as external customer groups. While many of these communication devices originate from Professional Selling, their application in other settings can also impact business outcomes.

Expand summary
back to top

Presenters

Eric Kennerk, MBA
Business Development Manager - Premier Therapy

Eric has over 25 years of experience in Business Development and Sales, including 17 years in Long Term Care / Healthcare. He... Read More

back to top

Program Titles and Supporting Materials

This program contains the following components:

Video Presentation
Slide Deck Copy
back to top

Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

Click on jurisdiction for specific details:

back to top

How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

back to top

More

Refund Policy
SeminarWeb and Ohio Health Care Association programs are non-refundable.

Privacy Statement
We respect and are committed to protecting your privacy. Read Statement.

YOU MAY ALSO BE INTERESTED IN...

Substance Use Disorder

Live Webinars/Programs

Oct 01